This can help us diagnose whether it is an issue with the undocked position only (It is possible that there is an issue with the cable that connects to two devices). See if docking the customer display works. Make sure that the USB cable is plugged in properly into both the customer display and the bottom of the Register. If undocked and connecting via USB cable: This can help Square diagnose whether it is an issue with the docked position only. See if undocking and connecting the customer display via USB cable works. There should not be any gap between Register and the customer display and you should hear the latch click on both the left and right sides of the customer display. Make sure that the display is docked completely and evenly on both sides. Is the customer display connected to Register properly? Make sure your Square account is activated.
KEYBOARD TYPE NOT SAVING FOR USB SWIPER ON MAC UPDATE
If they are incorrect, update them via the Settings > General section.
Make sure your device’s date and time are accurate. If there is no update, your software is up to date. To update your Square Register software, tap the down arrow at the top of your Register and: Make sure your device has the latest software. Square Register needs to be powered to function. Make sure your device is connected to power. Make sure to walk through the following before going through issue-specific troubleshooting steps: General Troubleshooting There are basic checks you can do for issues you may encounter with Square Register.
General Troubleshooting Display Troubleshooting Wi-Fi Troubleshooting Ethernet Troubleshooting Hub Connectivity Troubleshooting Payment Troubleshooting Reset your Register Network Requirements MAC Addresses Cleaning your Register
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